FAQs
Product
How can I burn my candles safely?
1. Avoid burning your candle for more than 3-4 hours at a time
2. Keep candle on a stable, heat resistant surface, away from flammable objects
3. Never leave a burning candle unattended
4. Trim the wick to 1/4 " tall before each use to keep your candle burning cleanly
5. Allow enough time for the candle wax to melt to the edge of the vessel, to prevent future tunneling
6. Always keep candle out of reach of pets and children
How big is one candle?
Each candle jar is about 3.5" tall and 3" wide, filled with 8oz of wax
How long does one candle burn for?
Let these candles light up your life for about 55 hours
Do you use clean ingredients?
Absolutely! Our candles are completely non-toxic. Each candle is hand poured with 100% soy wax, no parabens or phthalates in sight
Customizing
How can I customize my candle?
You can select "Customize Your Own" from the main menu. From there, choose your preferred fragrance and general jar design.
You can customize the lettering on the front of the jar by writing your desired message in the text box labeled "Input your custom lettering here."
If you have special instructions for us, you can write them in parentheses in the text box.
Example: (I would like the message to be on one line)
Is there a character limit for my custom message?
There is no character limit for your message, but we suggest keeping it short and sweet for best results!
What if I want more customization options?
Have another jar design in mind? If you want your jar to be completely unique to you, select "Bespoke Services" from the main menu.
From there it will take you to our Design Concierge form. Fill out the form with your information and specifics on your candle/design. After submitting, we will contact you by email to work with you personally to help create your own bespoke candle.
Having trouble submitting the form? Just send us an email with your request at theecandles@gmail.com, and we will get back to you!
Can I place a bulk order?
You can! If interested in doing a larger customized order (50+) for gifting or business branding, please use our Bespoke Services Design Concierge form, and we will email you directly to get the process started.
Having trouble submitting the form? Just send us an email with your request at theecandles@gmail.com, and we will get back to you!
Can I re-use my candle jar?
Of course! Your one-of-a-kind jar is meant to be a keepsake to be treasured.
To clean out the wax, pour boiling water into the jar. The hot water will melt the remaining wax, causing it to rise to the top of the jar. After the water cools, you will be able to remove the hardened wax, and clean the jar.
Old candle jars can be recycled and reused as plant vases or holders to be admired for years to come!
Orders
Where do you ship?
Our shipping services cover all states in the US, ensuring prompt delivery to every corner of the country
How can I update my shipping address?
If you need to change your shipping address after placing your order, please contact us at theecandles@gmail.com
What if I am not happy with my candle?
We are only happy when you are. If there is an issue with your order, or you are not completely satisfied with your jar, let us know within 30 days of receiving your order and we will work with you to correct the issue, and offer a replacement, or complete refund.